News release
For immediate release
Wednesday, April 01, 2009

Leading electronics service firms merge to offer expanded “best in class” full-service repair solutions to growing market

Haverhill, MA - Tops Electronic Service, Inc., headquartered in Haverhill Massachusetts, today announced a merger with Elwin Electronics of Warwick, Rhode Island. The new company, called Pinnacle Service Solutions Group Inc., will retain employees from both businesses as well as state-of-the-art service facilities in Massachusetts, Rhode Island, and Indiana. The merger is effective immediately and the new company is uniquely positioned to support the needs of consumer electronics manufacturers and retailers with “best in class” repair services and dynamic, flexible reverse logistics solutions.

The combined businesses employ approximately 200+ consumer electronics professionals at their three North American facilities serving greater New England and the Midwest. The merger is the culmination of an intensive effort to review and align core capabilities and objectives to establish sustainable growth and expanded product and service offerings.

According to Tops Electronic Service President Vince Bonanno, the new enterprise will leverage the strengths of two highly successful service companies to address the demands of the dynamic consumer electronics market. Bonanno says, “This merger caps a year-long study of our respective strengths and weaknesses; is built on our commitments to achieve the synergies available between our two companies; and offers greater value to our business partners through broader service capabilities and increased efficiencies.”

Bill Tordoff, President of Elwin Electronics further commented, “We’re really excited about this merger and the opportunity to expand our capabilities and deliver more value-added products and services to the consumer electronics industry.”
The merger is intended to be seamless and virtually transparent to customers of both Tops and Elwin. Tordoff explained that “both companies share a commitment to responsive, reliable service and Pinnacle will continue this tradition.”

About Tops Electronic Service, Inc.
Tops Electronic Service, Inc. (Tops) is a 30+-year young organization committed to providing World Class, customized repair service for our customers. By concentrating our expertise in the repair, service, and fulfillment, we have been able to develop highly customizable, flexible and responsive service models for our partners.

For more information, contact:
Vince Bonanno
President, Tops Electronic Service, Inc.
Phone: 978-374-9877

About Elwin Electronics
In our 60 + years as an independent service provider, Elwin has always strived to be ahead of the curve. That means that instead of merely keeping pace with the industry trends, we've made it our business to anticipate them and in the process build a service organization like no other. Our primary focus is to provide the most proficient network to deliver the best possible service to our end users.
In addition to being factory-authorized and trained to provide warranty service for most major manufacturers, we are also authorized service providers for many third party administrators (TPAs) of extended service plans.

For more information, contact:
Bill Tordoff
President, Elwin Electronics, Inc.
Phone: 401-467-9300 ext. 219